Shipping policy
Shipping Policy
Last Updated: 22.06.2026
At Cielva, we are committed to delivering your order as efficiently and reliably as possible. Please review the information below regarding processing, shipping, delivery times, and tracking.
Order Processing
All orders are processed within 1–5 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be extended.
If there is a significant delay in processing your order, we will contact you using the email address provided during checkout.
Countries We Currently Ship To
We currently ship to:
- United States
- Germany
- Belgium
- United Kingdom
- United Arab Emirates
Additional countries may be added in the future as our logistics network expands.
Estimated Delivery Times
Estimated delivery times vary depending on destination, customs processing, local carrier performance, and logistics conditions.
| Country | Estimated Delivery Time |
|---|---|
| United States | 7–20 Business Days |
| Germany | 7–20 Business Days |
| Belgium | 7–20 Business Days |
| United Kingdom | 7–20 Business Days |
| United Arab Emirates | 7–25 Business Days |
Delivery estimates are provided for reference only and are not guaranteed.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, Cielva may offer promotional free shipping on eligible orders.
Order Tracking
Once your order has been shipped, a tracking number will be provided via email when available.
Tracking information may take several business days to update after shipment.
Customers are responsible for monitoring tracking information and ensuring they are available to receive their delivery.
Customs, Duties & Import Taxes
International shipments may be subject to:
- Customs inspections
- Import duties
- VAT
- Local taxes
- Government fees
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
Cielva has no control over these charges and cannot predict their amount.
Delivery Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- Customs clearance procedures
- Weather conditions
- Carrier disruptions
- Transportation issues
- Public holidays
- Government restrictions
- High shipping volumes
- Force majeure events
Cielva is not responsible for delays caused by circumstances outside our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
If an incorrect shipping address is provided:
- Delivery delays may occur.
- Additional shipping charges may apply.
- Orders returned due to incorrect information may require repayment of shipping costs before reshipment.
Lost Packages
If your package appears lost in transit:
- Verify the shipping address used for the order.
- Check tracking information for updates.
- Contact the shipping carrier when appropriate.
- Contact Cielva support for assistance.
Each case will be reviewed individually to determine the most appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
Please contact us within 7 days of delivery.
Include:
- Order number
- Description of the issue
- Clear photographs showing the problem
Our support team will review the issue and provide an appropriate resolution.
Refused Deliveries
If a shipment is refused by the customer:
- Original shipping costs may not be refundable.
- Return shipping fees and customs charges may be deducted from any eligible refund.
Contact Us
For shipping-related questions, please contact:
Cielva
Email: ssk@cielva.store
Website: https://cielva.store/
We aim to respond to customer inquiries as quickly as possible.