Terms of Service

Last Updated: 22.06.2026

Welcome to Cielva. These Terms of Service govern your access to and use of our website, products, and services.

By accessing our website or purchasing from Cielva, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Company Information

Cielva ("Company", "we", "our", "us") operates this website and provides products and services through it.

Throughout the site, the terms "we", "us", and "our" refer to Cielva.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have legal authority to enter into binding agreements.
• The information you provide is accurate and complete.
• You will use the website in accordance with applicable laws.

3. Products and Services

We make reasonable efforts to accurately display product descriptions, specifications, images, and pricing.

However:

• Product colors may vary depending on display settings.
• Images may be illustrative in nature.
• Product packaging may vary.
• Minor variations may occur between product images and delivered products.

We reserve the right to modify, discontinue, or update products without prior notice.

4. Orders

By placing an order, you are making an offer to purchase a product.

We reserve the right to:

• Accept or reject any order.
• Limit quantities purchased.
• Refuse service where fraud or abuse is suspected.
• Cancel orders containing pricing or technical errors.

An order is not considered accepted until payment has been successfully processed.

5. Pricing

All prices displayed on our website are shown in the selected currency and may change without notice.

We reserve the right to correct pricing errors at any time.

Taxes, duties, customs charges, and import fees may apply depending on the destination country and local regulations.

Customers are responsible for any applicable charges unless otherwise stated.

6. Payment

We accept payment methods displayed during checkout.

Payments are processed through secure third-party payment providers.

By submitting payment information, you authorize us to charge the selected payment method for the total order amount.

7. Shipping Policy

Processing Time

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may increase during holidays, promotional periods, or due to supplier and logistics delays.

Shipping Locations

We currently ship to selected countries, including but not limited to:

• United States
• Germany
• Belgium
• United Kingdom
• United Arab Emirates

Availability may change without notice.

Estimated Delivery Times

Estimated delivery times are provided as guidelines only.

Typical delivery times may range between:

• 7–25 business days

depending on destination, logistics conditions, customs processing, and carrier performance.

Delivery estimates are not guaranteed.

Tracking Information

When available, tracking information will be provided after shipment.

Tracking updates may require several days to appear within carrier systems.

Customs, Duties, and Import Charges

International shipments may be subject to:

• Customs inspections
• Import taxes
• VAT
• Duties
• Additional governmental charges

These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.

Delivery Delays

We are not responsible for delays caused by:

• Customs inspections
• Carrier disruptions
• Weather events
• Government actions
• Labor disputes
• Transportation disruptions
• Force majeure events

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional charges resulting from incorrect addresses, refused deliveries, or failed delivery attempts may be the customer's responsibility.

8. Right of Withdrawal (European Union Customers)

European Union customers may have a legal right to withdraw from purchases within 14 days in accordance with applicable consumer protection laws.

Details regarding withdrawal rights are available in our Return & Refund Policy.

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms of that policy.

10. Intellectual Property

All content on this website, including:

• Logos
• Product descriptions
• Graphics
• Images
• Text
• Branding
• Website design

is owned by or licensed to Cielva and protected by applicable intellectual property laws.

Unauthorized use is prohibited.

11. Prohibited Use

You agree not to:

• Use the website unlawfully.
• Interfere with website security.
• Upload malicious code.
• Attempt unauthorized access.
• Misrepresent your identity.
• Use automated systems without permission.

12. Disclaimer

To the maximum extent permitted by law:

Products and services are provided on an "as available" and "as is" basis.

We make no warranties regarding:

• Uninterrupted website availability
• Error-free operation
• Specific product suitability
• Continuous service availability

Nothing in these Terms limits any mandatory consumer rights provided by applicable law.

13. Limitation of Liability

To the maximum extent permitted by law, Cielva shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of business
• Loss of data
• Delays beyond our control

Our total liability shall not exceed the amount paid by the customer for the relevant order.

14. Force Majeure

We shall not be liable for delays or failures resulting from events beyond our reasonable control, including:

• Natural disasters
• Pandemics
• Government actions
• Customs delays
• Transportation disruptions
• Labor disputes
• Internet outages

15. Privacy

Your use of our services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and process information.

16. Changes to These Terms

We reserve the right to update these Terms at any time.

Changes become effective upon publication on this website.

Continued use of our website constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without affecting any mandatory consumer rights available in your country of residence.

18. Contact Us

Cielva

Email: ssk@cielva.store

Website: https://cielva.store/

For questions regarding these Terms, please contact our support team.